Paula's Online Boutique

Shipping & returns

Every suit ships from our stock in Cape Town, so there are no import waits and no customs surprises. Here is exactly what to expect.

Delivery in South Africa

Courier nationwide: R 150 per order, free on orders over R 5 000.
Cape Town and surrounds: 1–2 working days. Johannesburg, Pretoria, Durban and the rest of the country: 2–5 working days.
Door-to-door courier with tracking. We email the tracking number the day it ships and show it on your order page.
Collection in Cape Town by appointment. Message us to arrange.

Pay by card at checkout: Visa, Mastercard, Apple Pay or instant EFT on Yoco's secure page. Your card details never reach us.
Or choose bank transfer (EFT): we show our banking details on your order page and hold your size for 48 hours while the payment reflects.
Your suit is dispatched once payment reflects. Card payments clear immediately; a manual EFT usually reflects within a working day.
Prices are in South African rand and include VAT where applicable. No hidden import fees: stock is already in Cape Town.

Wrong size? Exchange within 14 days of delivery on unworn suits with all tags attached, in the original packaging.
You pay the courier to send it back; we pay the courier to send the replacement size. If we sent the wrong item or it arrived faulty, we cover both legs.
Refunds are offered for faulty or incorrect items. Change-of-mind returns are exchanged or credited, not refunded, because every suit is shipped on order.
Altered or dry-cleaned suits cannot be exchanged, so please try your suit on before you take it to a tailor.

Order at least three weeks before the date so there is time for delivery and any alterations.
For groomsmen, send one message with all sizes and we reserve the same colour and batch for the whole party.
Need it faster? Ask on WhatsApp; overnight courier is available to most cities at an extra charge.